WPN Frequently Asked Questions
House Management
Who is required to live in the chapter facility or participate in the meal plan? WPN requires at least two executive cabinet members to reside in the chapter facility, one of whom is the chapter president. WPN encourages every live-in member to participate in the full meal plan if food service is available at their chapter facility. In addition to WPN policies, each chapter has its own bylaws outlining member occupancy and meal plan participation. Members should verify with their executive cabinet their local expectations before signing an off-campus lease.
How do I report maintenance concerns? All maintenance concerns should immediately be reported as a work order in Buildium.
What should I do if I lose my house/room key? Members should inform their house manager and report a lost key as a work order in Buildium.
What pets are allowed at the chapter facility? Pets of any kind are not permitted in the chapter facility. A member may request an exception to the policy for an assistance animal by submitting the Assistance Animal Agreement to noblemen@sigtau.org.
Can I fix the damage in the house myself? Members should report damages to the chapter facility in Buildium. Members are discouraged from attempting to fix damages themselves.
Can I bring my firearm on the property/in the house? Firearms that are lawfully possessed under federal, state, and local laws may be kept in the chapter facility. All firearms must be unloaded and locked in a manner that prevents operation by anyone without a key or code. Ammunition shall be stored in a separate closed container not kept in close proximity to the firearm. Any violator may be subject to criminal prosecution, disciplinary action by the Chapter, and eviction from the chapter facility.
Can I stay at the house over breaks? The chapter facility follows all university laws and regulations regarding closure over breaks. If a member needs to stay over breaks such as for academic coursework or work obligations, they can request approval from WPN. The member should contact their house manager to approve staying over break.
Is there housing available over the summer? Yes. If you have a 9-month contract term, members are welcome to contract for summer housing. If you have a 12-month contract term, you already have summer housing. Please contact WPN through your Buildium portal for more details.
Is there storage available over the summer? Yes. Members are welcome to contract for summer storage. Please contact WPN through your Buildium portal for more details. Storage isn’t available at all chapter facilities, so members should check with their house manager or call WPN to confirm availability.
Can I sublease my room in the chapter facility? Yes. With both WPN and chapter approval, members may sublease their room space to another fraternity member for a contract term. Members should contact WPN through their Buildium portal for additional instructions. Non-members are not permitted to reside in the chapter house.
I can’t access my Buildium account. What should I do? Members should call our offices at 317-644-1920 for assistance with a password reset.
Move-in
What appliances are permitted? Small cooking appliances (coffee pots, microwave ovens, hot plates, popcorn poppers, or other personal cooking equipment) are permitted; however, they should never be left unattended when in use. Electrical appliances should be unplugged when not in use. Space heaters and heat lamps are prohibited.
What room items are provided? Provided bedroom furniture varies from property to property. Members should connect with their house manager to confirm furnishings.
Can I make changes to my room? Members are permitted to make temporary changes to their room, including displaying decorations. Permanent changes of any form using glue, nails, screws, or staples are not permitted. Painting, staining, or alterations, in any form, of any permanent surface in the room is not permitted without prior written approval from WPN. Residents will be held financially responsible for fees associated with repairing damage to or restoring walls, windows, ceilings, floors, doors, locks, fixtures, etc. LED light strips are not allowed, and members will be held responsible for the damage they cause to drywall and paint.
What cleaning is done before move-in? The entire chapter facility receives a deep clean over the summer before members move in, including all bathrooms, common areas, and bedrooms.
There were damages in my space when I moved in. How do I report this so I’m not charged for them?All members are required to complete the Resident Check-in Agreement to note the the condition of the chapter facility upon move-in. The Resident Check-in Agreement and any supporting documentation are due 48 hours after move-in to noblemen@sigtau.org. Any damages not reported at this time will be assessed to you at check-out. This includes LED lights left in the room by prior tenants.
Is renter’s insurance required? Per the individual housing contract, members shall purchase insurance coverage to protect against loss to member’s property at the chapter facility, including personal items and vehicles. Members can upload their insurance coverage plan details through their Buildium portal.
Can I move into the chapter house before my contract date? Moving in before the contract term start date is prohibited. Before move-in, the chapter facility undergoes a deep cleaning and maintenance to ensure it’s ready for the next set of members.
Move-out
If I’m living at the house again next year, do I have to move out? Members with 12-month contracts are not required to move their belongings out between contracts.These individuals understand their room space will not receive a deep clean if they reside in the same room. If the member is switching rooms, the old room will need to be properly vacated and the checkout form completed within a 48-hour period of the end of the lease. Members with a 9-month contract term do need to fully move out between contracts. Summer housing and storage contracts may be available for 9-month properties.
Can I leave furniture in my room that will be passed on to another member? Upon the end of the contract term, members are expected toremove all belongings, including furniture, from the room space. Any requests to retain furniture in the space that is not the property of WPN should be noted on both the incoming member’s check-in form and the departing member’s check-out form. The only furniture permitted to remain in the room is WPN-owned furnishings.
How are damage charges assessed? WPN Staff and/or their designee will complete property inspections throughout the year, usually around winter and summer break. WPN Staff will cross-reference the list of damages with any notes on the member’s completed Resident Check-in Agreement to verify if the damage was or wasn’t present upon move-in. Any charges associated with damages are passed on to the individual(s) responsible for the damage. If the individual(s) responsible are not identified, the damage charges are equally split among all individuals living within the chapter facility.
What do I need to do to move out? Members should fully remove their personal belongings and trash, conduct a light cleaning, close windows and blinds, turn off the light, and return their keys. House managers will have clear instructions for move-out.
Meal Plan
I have a special dietary need. How can I be released from my meal plan contract? All food service providers at chapter facilities are able and willing to meet any dietary needs, including allergies, intolerances, preferences, or restrictions a member may have. Members must notify the house manager and the chef of their needs at the beginning of the term. Members are not guaranteed a release, and it is taken on a case-by-case basis.
I am in class when lunch and/or dinner is served. How can I still use my meal plan? Via the food service provider’s app, you can request a “late plate.” This is a prepared to-go food container for you. All you must do is request one in advance, and a late plate will be available for you. Please contact the food service provider for details.
What is on the food menu? You can view the upcoming menu for the week(s) via the food service provider’s app. You can also ask your house chef to print out the weekly menu. Many chapters have a “food committee” to review the menu and offer suggestions to meet any food preferences of the chapter.
I didn’t like the food served today. How can we provide feedback? You can provide a meal satisfaction rating and specific feedback via the food service provider’s app. Members are encouraged to use these features regularly as the chefs want to serve food you like and want to eat!
Who is required to be on the meal plan? Your chapter has signed a chapter contract with WPN, guaranteeing meal plan numbers. Please work with your chapter regarding any meal plan exceptions.
I don’t live in the house; can I join the house meal plan? ? Yes! Live-out members can join the meal plan. Just submit a Tenant Application to receive a meal plan contract. New meal plan contracts have to be fully executed five days before the start of a new month to be included in the following month’s meals.
I want to drop the meal plan. What do I need to do? You can request a contract cancellation by written notification to WPN through the Buildium portal. Meal plan cancellations are subject to a $500 cancellation fee and are not guaranteed. The chapter has a contractual obligation with WPN, and the meal plan vacancy will fall on the chapter to pay.
When is food served? Food service is generally available based on the academic calendar when classes are in session. Each chapter facility has varying meal service times. Members should check with their house manager for their chapter’s meal service times.
Finances
When are payments due? Financial obligations of a contract are due on the first day of each month. All obligation due dates are outlined in the contract.
How much is the late fee? A $50.00 late fee is automatically applied to any account with an outstanding balance on the second day of each month.
When is my deposit due? Per the individual housing contract, the deposit is due upon executing the contract, and your room is not guaranteed until the deposit is paid in full.
When will I get my security deposit back? Security deposits will be returned minus any outstanding balances or damage charges based on State law. The deposit will be postal mailed to the home address on file in Buildium. Members must update their Buildium account to notify WPN of an address change.
If I’m returning to the house next year, do I have to pay the security deposit again? No. Your security deposit will roll over onto your new contract.
Is rent or the meal plan charge pro-rated for months with reduced use? Rent and the meal plan expenses are not pro-rated.
What other fees are there? If there is damage to the chapter facility (personal room or common areas), there could be additional damage charges. Please see the Other Fees portion in the contract for more information. Each chapter member has parlor fees that cover operational costs for the usage of the house. Parlor fees are billed to all chapter members through the OmegaFi Vault account and remitted through Vault Bill Pay to WPN.
I received a late fee notice or past due balance email, but I thought I had already paid. What happened? This means there is an outstanding balance on your Buildium account. Members have an account with Buildium for chapter facility-related expenses as well as an account on MySigTau/OmegaFi for chapter dues. Members are encouraged to check both accounts for verification. Please call WPN Staff at 317-644-1920 if you need further assistance.
Is a guarantor required? Yes. This individual can guarantee fulfillment of the financial expenses of the contract if the member is delinquent. This individual would also serve as your emergency point of contact.
I would like to cancel my housing contract. What do I need to do? Housing contracts cannot be canceled. See your contract agreement.